What does L.E.A.P.S. stand for?

L.E.A.P.S. stands for Listen, Empathize, Ask questions, Paraphrase, Summarize. This framework is used in effective communication, particularly in high-stress environments like those encountered by Coast Guard boarding team members.

Listening is critical because it ensures that the speaker feels heard and understood, which can help de-escalate tension. Empathizing allows the boarding team member to relate to the speaker's feelings or situation, fostering trust and openness. Asking questions is vital for clarification and to gather more information, ensuring all aspects of the situation are understood. Paraphrasing helps to confirm that the message has been accurately received and processed, while summarizing ties the conversation together, highlighting key points to ensure mutual understanding and agreement.

This approach is particularly useful in law enforcement contexts, where effective communication can greatly influence the outcome of an interaction. Other answer choices may not reflect the same emphasis on listening and understanding, which are essential in building rapport and gaining compliance during boarding operations.